Refund policy

 

🧬BioGenesis Laboratory Return & Exchange Policy

 

At BioGenesis Laboratory, we are committed to your health, safety, and satisfaction. To uphold federal food safety standards and ensure the integrity of our products, all sales are final. However, we understand that issues can arise during shipping or manufacturing. Below, you’ll find a detailed explanation of our policy, along with the steps to request assistance if needed.


🚫 Why We Don’t Accept Returns

We take food safety seriously—this isn’t just about rules; it’s about protecting your health. Here’s why we have a strict no returns policy:

  1. FDA Regulations:
    • The U.S. Food and Drug Administration (FDA) mandates that dietary supplements cannot be resold once they leave controlled storage due to contamination risks (21 CFR § 111).
    • Accepting returns would violate these safety protocols and compromise the integrity of our products.
  2. Industry Standards:
    • Major retailers like Amazon and Walmart also prohibit returns on dietary supplements for similar reasons. It’s not just us—it’s the law and industry standard practice.
  3. Health Risks:
    • Once a supplement leaves our facility, we cannot verify its storage conditions or whether it has been tampered with. Accepting returned products could pose significant health risks to others—including YOU. What if that bottle you just received had been tampered with, or sat in the back window of someone's car baking in the sun?

🔬 The Non-Negotiable Foundation

At BioGenesis Laboratory, we protect your health from our ingredient sourcing, laboratory procedures, and every step in between until your order reaches your hand — with unwavering precision. All sales are final under 21 CFR § 111 (Dietary Supplement CGMPs) and FDA guidance documents IF-38/2025. This aligns with policies from Amazon Supplements, Walmart Nutrition, and other GMP-certified manufacturers and distributors.

 

In short: Once you have it, it’s yours. Enjoy your health AND peace of mind knowing you don't have a “used supplement!”


🛡️ Why Returns Are Scientifically Impossible

Federal Food Safety Laws Demand It

Regulation Requirement Industry Parallel
21 CFR § 117.95 Destroy returned supplements Whole Foods perishables policy
DSHEA §402(f)(1)(A) Chain-of-custody documentation Amazon FBA destruction rules
FTC §5 Unfair Practices Prevent resale of altered products CVS Pharmacy OTC drug policy


Our Federally Mandated Policy:

  1. Contamination Risks: Like opened milk at Kroger, supplements exposed to unknown environments become biohazards.
  2. Legal Liability: Restocking violates FDCA §301(k) adulteration clauses.
  3. Cost Reality: Destroying returns (like Costco) costs 23% more than replacements[2024 NPA Report].

[ Zero Returns • Transit Protection • Federal Compliance ]


📦 Exceptions: Exchanges for Damaged or Defective BioGenesis Products

While we do not accept returns, we do gladly offer exchanges in specific circumstances where your product arrives damaged, defective, or compromised due to extreme weather conditions (e.g., freezing temperatures causing crystallization). We want you to receive the ultra-quality Enhanced Naturalceutical you ordered!


Eligibility for Exchange

  • The product must have been damaged during shipping or arrived defective.
  • The item must remain unopened and unused.
  • You must submit your exchange request within 7 days of delivery (as indicated by tracking information).


📋 Exchange Request: Easy 3-Step Process

1. Document & Notify
Email health@biogenesislaboratory.com within 168 hours (that’s 7 days for non-scientists) with:

  • Order # + damage photos of the speciment (aka: supplement bottle)
  • Brief yet detailed description (e.g., “FedEx dropped this from 5ft” not “I dislike the taste”)

2. Forensic Review
Our safety and compliance manager will investigate using:

  • Shipping weather reports
  • Carrier damage databases
  • Batch quality control records

3. Climate-Locked Replacement
Approved claims receive:

  • Upgraded Priority UPS/FedEx re-shipping
  • $20 cash credit on customer account
  • Additional 30% discount to use on any future order


⛔ Non-Negotiable Terms

We’re firm but fair with our policy. Here are some important points to keep in mind:

  • No Returns for Opened Products: For food safety reasons, federal by laws, manufacturing mandates, and company policy, we cannot accept returns of any opened or partially used products.
  • No Refunds for Change of Mind: We do not process refunds for personal preferences (e.g., taste, texture, or perceived effectiveness of our naturalceuticals).
  • No Unauthorized Returns: Items sent back to our facility without prior approval will not be processed and will be discarded.


📬 Frequently Asked Questions

  1. Why Can’t I Return My Product?
    1. We adhere to federal food safety laws that prohibit the intake or resale of dietary supplements once they leave our controlled, licensed, environment. This ensures EVERY customer receives a safe and uncontaminated product.
  2. What If My Product Arrives Late?
    1. If your order is delayed due to carrier issues but arrives intact and undamaged, it is not eligible for a refund or exchange. Once our naturalceuticals are dispatched from our facility, we are no longer controlling the chain of custody.
  3. But I saw a TikTok where someone returned supplements!
    1. Either 1) They fibbed (yes, it happens online!), 2) The company patently violates FDA rules, or 3) It’s not a dietary supplement, and they should be reported HERE.
  4. What if I refuse delivery?
    1. Unopened refused packages qualify for refunds per UCC §2-601. Tracking must show “returned to sender.”
  5. Can you make an exception for…?
    1. Our systems literally can’t process returns, it's like trying to un-bake a cake. But please contact us below, we are always beyond reasonable and willing to serve our customers with sensible and fair solutions!
  6. What If I Received the Wrong Product?
    1. In the rare (at least that's what our shipping department claims) event that we ship you the wrong item:
      1. Contact us at health@biogenesislaboratory.com within 7 days of delivery.
      2. Include photos of the incorrect item(s).
      3. We’ll promptly correct the mistake by sending you the correct product(s), along with an apology, a cash account credit, AND a big fat discount code to use on your next order!


🚚 Exchange Protocol

“We fix shipping errors, not buyer’s remorse.”

 

✅ Qualified Scenarios

  • Transit Trauma: Shattered glass, leaked liquids (photo evidence required)
  • Deep Freeze Defects: Crystallization from ≤10 °C exposure
  • Factory Flubs: Broken safety seals, incorrect labels

⚠️ Automatic Disqualifiers

  • Opened containers (per 21 CFR § 111.453(a))
  • “Didn’t work for me” claims (FTC §5 compliant)
  • Requests >7 days post-delivery


💔 Understanding & Customer Love

Why We Can’t Bend (Even Though We Want To)

Real Talk: If Trader Joe’s won’t resell returned kombucha and The Vitamin Shoppe incinerates opened bottles, we’d be irresponsible to do otherwise. Plus, we're a small family business without the billion dollar budget. Since we love our customers “from the bottle of our heart,” here's our compromise:

  • No Restocking Fees (unlike 68% of competitors[2024 CR Survey])
  • Prepaid Return Labels for wrong items (requires photographic proof)
  • 24/7 Compliance Hotline: (800) FDA-1088 to verify our adherence


💌 Contact Us

If you have ANY questions or need assistance with an exchange request, please reach out to us directly via email at:

 

📧 Email: health@biogenesislaboratory.com

 

Please note that we do not process return or exchange requests via text messages, social media platforms, DMs, or phone calls. Email authorization is the only available method to exchange your products.


BioGen's Promise to You

At BioGenesis Laboratory, we stand by the ULTRA-quality of our enhanced naturalceuticals and are committed to resolving any legitimate issues fairly and efficiently. While our “no returns” policy may seem strict, it reflects our dedication to ensuring your safety and mandatory compliance with industry standards.

 

“BioGenesis Laboratory reserves the right to deny exchanges if your request: a) Lacks photos, b) Includes poetry about ‘supplement betrayal’, or c) reaches our inbox after you've had your order for more than week.”

 

Thank you for understanding and supporting our mission to deliver safe, high-quality Enhance Naturalceuticals! 💊


Better Health Begins, at BioGenesis!

Questions? Our compliance team awaits:

health@biogenesislaboratory.com

(762) 333-1488 (M-F 9AM-5PM ET).

 

© 2025 BioGenesis Laboratory | FDA Dietary Supplement Hub